Refund policy
Cancellation policy for consumers and sample cancellation
Version: 1.1 | Status: 09.04.2026
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. If you have ordered several goods that are delivered separately as part of a single order, the period begins on the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (TEKTRO Europe GmbH, August-Bebel-Straße 10
67454 Haßloch, Germany; +49 6324 967 97 20; europe@trpcycling.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
Sample withdrawal form
(If you wish to cancel the contract, please fill out this form and send it back to us).
To:
TEKTRO Europe GmbH
August-Bebel-Straße 10
67454 Hassloch
Germany
E-mail: europe@trpcycling.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*):
__________________________________________
__________________________________________
__________________________________________
Ordered on (*) / received on (*): __________________________________________
Name of the consumer(s): __________________________________________
Address of the consumer(s): __________________________________________
Signature of the consumer(s) (only for notification on paper)
__________________________________________
Date: __________________________________________
(*) Delete as appropriate.
