Terms of service

General Terms and Conditions

Version: 1.1 |  Status: 09.04.2026

  

Preamble

These General Terms and Conditions (hereinafter "GTC") of TEKTRO Europe GmbH (hereinafter "TEKTRO" or "we") apply to all contracts that a consumer or entrepreneur (hereinafter "customer" or "you") concludes with TEKTRO with regard to the goods presented in the online store under the domain https://eu.trpcycling.com/ (hereinafter "online store"). The inclusion of the customer's own terms and conditions is hereby rejected, unless expressly agreed otherwise in writing.

 

§ 1  Scope of application, definitions

1.1.   These General Terms and Conditions apply exclusively to all orders placed with TEKTRO by consumers, regardless of whether the order is placed via the online store, by telephone, by e-mail or by any other means. For all business relationships between TEKTRO and consumers, the following General Terms and Conditions apply exclusively in the version valid at the time of the order.  

1.2.   A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for purposes that cannot be attributed primarily to their commercial or independent professional activity.

1.3.   Deviating, conflicting or supplementary general terms and conditions of the customer shall only become part of the contract if and to the extent that the seller has expressly agreed to their validity in writing. This requirement of consent shall apply in any case, for example, even if the customer refers to his general terms and conditions in the context of the order and we do not expressly object to them.

1.4.   For future orders placed by the customer, the GTC shall apply in the version current at the time of the respective order and available in the online store, without the need for a new separate notice. It is the customer's responsibility to inform himself about the current GTC before each order.  

 

§ 2  Identity of the seller

 

Your contractual partner for all orders via the online store is:

TEKTRO Europe GmbH

August-Bebel-Straße 10

67454 Hassloch

Germany

 

Represented by the managing director: Thomas Lattke

Register court: Ludwigshafen am Rhein Local Court Register number: HRB 66548

Sales tax identification number according to § 27a sales tax law: DE 326593632

 

§ 3  Conclusion of contract

3.1.   The presentation of the goods in the online store does not constitute a legally binding offer by the seller, but a non-binding invitation to the customer to submit a binding purchase offer.

3.2.   The customer can select products from the seller's range and collect them in a virtual shopping cart using a corresponding button (e.g. "Add to cart"). Before sending the order, the customer is shown all the order data on an order overview page. Here the customer has the opportunity to check his entries at and correct any errors using the usual keyboard and mouse functions or change buttons before submitting his binding order.

3.3.   By clicking the button that completes the order process (e.g. "Order with obligation to pay" or "Buy"), the customer submits a legally binding offer to purchase the goods in the shopping cart. The offer can only be submitted and transmitted if the customer has previously accepted these GTC by actively clicking on an unchecked checkbox and has thereby included them in his offer.

3.4.   The seller will immediately confirm receipt of the customer's offer by e-mail (order confirmation). This order confirmation does not constitute a binding acceptance of the offer, unless acceptance is expressly declared therein. It merely serves to inform the customer that his order has been received.

3.5.   A purchase contract is only concluded upon acceptance of the customer's offer by the seller. Acceptance shall be effected either by a separate declaration of acceptance by e-mail (order confirmation) or by dispatch or notification of dispatch of the ordered goods. The seller is entitled to accept the customer's offer within five (5) working days of its receipt.

3.6.   If the customer chooses the payment method prepayment, the contract is already concluded with the dispatch of the order confirmation, notwithstanding section 3.5, provided that this expressly declares acceptance of the offer and requests payment from the customer.

3.7.   The contract text (consisting of the customer's order, these GTC and the order confirmation) is stored by the seller in compliance with data protection and sent to the customer together with the order confirmation and the revocation instructions in text form (e.g. as a PDF attachment by e-mail). The customer should keep these documents in a safe place.

3.8.   The language available for the conclusion of the contract is exclusively German.

 

§ 4  Right of withdrawal for consumers

4.1.   Consumers have a statutory right of withdrawal for distance selling contracts. The seller shall inform the customer of this right separately and in accordance with the statutory provisions.

4.2.   The details of the right of withdrawal, in particular its existence, the conditions, deadlines and the procedure for exercising the right of withdrawal as well as the model withdrawal form, can be found in the seller's separate withdrawal policy, which is made available to the customer in text form and sent as a PDF attached to the order confirmation email after conclusion of the contract. The provisions of the withdrawal policy are an integral part of these GTC.

 

§ 5  Prices and terms of payment

5.1.   All prices stated in the seller's online store are total prices in euros (€) and include the applicable statutory VAT and other price components, but do not include any shipping costs that may be incurred.

5.2.   The additional shipping costs incurred will be clearly and comprehensibly communicated to the customer in the shopping cart system and on the order overview page before the binding order is placed.

5.3.   The payment methods offered in the online store at the time of ordering are available to the customer. These are currently Shopify Payments (enables payments by credit card and, if applicable, other methods linked by Shopify) and PayPal. The seller reserves the right to exclude certain payment methods or add others in individual cases.

a.     When paying using a payment method offered by Shopify Payments, the payment is processed via the payment service provider Shopify International Ltd. or its commissioned payment processor (e.g. Stripe Payments Europe, Ltd.). Their respective terms of use and data protection conditions apply.

b.     When paying via PayPal, the payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A. The customer must be registered with PayPal or register there, legitimize with his access data and confirm the payment instruction to the seller. The terms of use and data protection conditions of PayPal apply.  

5.4.   Unless otherwise agreed, the purchase price is due for payment immediately upon conclusion of the contract. If advance payment is selected as the payment method, the customer undertakes to pay the purchase price within seven (7) calendar days of receipt of the order confirmation with the request for payment. The time of receipt of payment by the seller shall be decisive. The provision of § 3 (6) of these GTC shall remain unaffected.  

5.5.   If the customer is in default of payment, the seller shall be entitled to demand default interest in the amount of five (5) percentage points above the respective base interest rate of the European Central Bank p.a. (§ 288 para. 1 BGB). The Seller reserves the right to claim further damages caused by default (§ 288 para. 4 BGB).

5.6.   The customer shall only have a right of set-off if his counterclaims have been legally established, are undisputed or have been recognized by the seller. The customer may only exercise a right of retention if his counterclaim is based on the same contractual relationship.

5.7.   If, after conclusion of the contract, the Seller becomes aware of circumstances which are likely to significantly reduce the Customer's creditworthiness and which jeopardize the payment of the Seller's outstanding claims from the respective contractual relationship, the Seller shall be entitled to make outstanding deliveries only against advance payment or provision of security.

5.8.   If the seller offers promotional or gift vouchers, the conditions stated on the voucher or as part of the associated promotion (e.g. period of validity, minimum order value, cannot be combined with other discounts) apply to their redemption. Cash payment of voucher values is excluded. As a rule, promotional vouchers cannot be subsequently credited to orders already placed.  

 

§ 6  Delivery, availability of goods, transfer of risk

6.1.   The goods shall be delivered to the delivery address specified by the customer, unless otherwise agreed.

6.2.   Unless otherwise stated for the respective product in the online store or in the ordering process, the delivery time is approx. 3-5 working days from conclusion of the contract (in the case of advance payment: from receipt of payment by the seller) for deliveries within Germany. Delivery times may vary for deliveries to other countries; the customer will be informed of this separately. Delivery times are given to the best of our knowledge, but subject to unforeseeable circumstances. Binding delivery dates require express written confirmation by the seller.

6.3.   The risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer in accordance with § 446 BGB (German Civil Code) when the goods are handed over to the customer or a third party named by the customer who is authorized to receive the goods and who is not the carrier (§ 475 para. 2 BGB).

6.4.   If an ordered product is not available because the seller is not supplied by its reliable supplier through no fault of its own despite the conclusion of a congruent hedging transaction, the seller is entitled to withdraw from the contract. In such a case, the Seller shall immediately inform the Customer of the non-availability and immediately reimburse any consideration already paid by the Customer. The statutory rights of the customer remain unaffected by this.

6.5.   The Seller is entitled to make partial deliveries insofar as this is reasonable for the Customer, taking into account his interests, and no significant additional costs arise for the Customer as a result, unless the Seller agrees to bear these costs.  

6.6.   If goods are delivered with obvious transport damage, the customer is requested to complain about such defects to the deliverer as soon as possible and to contact the seller immediately.

 

§ 7  Retention of title

7.1.   The delivered goods remain the property of the seller until full payment of all claims arising from the respective purchase contract (§ 449 BGB).

7.2.   Prior to the transfer of ownership, pledging, transfer by way of security, processing or transformation of the goods subject to retention of title is not permitted without the express consent of the seller. If third parties have access to the goods subject to retention of title, in particular through seizure, the customer shall immediately inform the third party of the seller's ownership and inform the seller of this immediately in order to enable him to enforce his ownership rights.

 

§ 8  Liability for defects / Warranty

8.1.   In the event of defects in the purchased item, the customer shall be entitled to the statutory warranty rights pursuant to Sections 434 et seq. BGB, unless otherwise specified below.

8.2.   Goods are free of material defects if they meet the subjective requirements, the objective requirements and, if applicable, the assembly requirements in accordance with § 434 BGB at the time of transfer of risk.

8.3.   In the event of a defect, the customer has the right to subsequent performance, i.e. at his discretion the elimination of the defect (rectification) or the delivery of a defect-free item (replacement delivery). The seller may refuse the type of subsequent performance chosen by the customer if this is only possible at disproportionate cost.

8.4.   The limitation period for statutory warranty claims for new goods is two years from delivery of the goods to the customer.

8.5.   An additional guarantee only exists for the goods delivered by the seller if this was expressly stated in the order confirmation or the product description for the respective item. Such manufacturer's warranties shall apply in addition to the statutory warranty claims and shall not affect these. The conditions and scope of such guarantees are set out in the respective manufacturer's guarantee declarations.  

 

§ 9  Liability

9.1.   The seller shall be liable without limitation for damages resulting from injury to life, body or health which are based on an intentional or negligent breach of duty by the seller or an intentional or negligent breach of duty by a legal representative or vicarious agent of the seller.

9.2.   Furthermore, the Seller shall be liable without limitation for other damages which are based on an intentional or grossly negligent breach of duty by the Seller or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Seller.

9.3.   In the event of a breach of essential contractual obligations (so-called cardinal obligations), the fulfillment of which is essential for the proper execution of the contract and on the observance of which the customer may regularly rely, the seller shall also be liable in the event of slight negligence. In this case, however, liability shall be limited to the foreseeable damage typical for the contract. Essential contractual obligations are, in particular, the obligation to deliver the defect-free object of purchase on time as well as obligations to provide advice, protection and care, which are intended to enable the customer to use the object of purchase in accordance with the contract or to protect the life and limb of the customer's personnel or to protect the customer's property from significant damage.

9.4.   In all other respects, liability of the seller for damages caused by slight negligence is excluded, unless mandatory statutory provisions provide for further liability.

9.5.   The provisions of the Product Liability Act remain unaffected by the above regulations.  

9.6.   Insofar as the Seller's liability is excluded or limited in accordance with the above paragraphs, this shall also apply to the personal liability of its employees, workers, staff, representatives and vicarious agents.  

 

§ 10        Data protection

The seller collects, processes and uses the customer's personal data exclusively within the framework of the statutory provisions, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG) as well as the Telecommunications Digital Services Data Protection Act (TDDDG). Detailed information on data processing can be found in the seller's separate privacy policy, which can be accessed at any time in the online store.  

 

§ 11        Copyrights

The contents of the online store, in particular texts, graphics, photographs and other illustrations, are protected by copyright. Any unauthorized use, in particular the reproduction, distribution or making available to the public, requires the prior written consent of the seller or the respective copyright holder.

 

§ 12        Applicable law, place of jurisdiction

12.1.                The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the laws on the international sale of goods (UN Sales Convention/CISG). In the case of consumers, this choice of law shall only apply insofar as the protection granted by mandatory provisions of the law of the country in which the consumer has his habitual residence is not withdrawn (Art. 6 para. 2 Rome I Regulation

12.2.                If the customer is a consumer and does not have a general place of jurisdiction in Germany or in another EU member state, or if he has moved his place of residence abroad after conclusion of the contract or if his place of residence or habitual abode is not known at the time the action is brought, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller's place of business. This shall not affect the seller's right to appeal to the court at another statutory place of jurisdiction. In all other respects, the competent courts shall be governed by the general statutory provisions.  

 

§ 13        Alternative dispute resolution

13.1.                The European Commission provides a platform for online dispute resolution (ODR), which you can find at http://ec.europa.eu/consumers/odr. This platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts.

13.2.                The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board (§ 36 VSBG).  

 

§ 14        Accessibility

The seller strives to make its online store and digital services as accessible as possible. With the entry into force of the Barrierefreiheitsstärkungsgesetz (BFSG) on 28.06.2025, new requirements for the accessibility of online services for consumers will apply. The seller will implement the corresponding requirements at . Detailed information on the accessibility status of the online store and contact options for feedback will be provided in a separate accessibility statement, which will be available in the online store.  

 

§ 15        Final provisions

15.1.                Amendments or additions to these GTC must be made in text form. This also applies to the waiver of this text form requirement.

15.2.                Should individual provisions of these GTC be or become invalid or unenforceable in whole or in part, or should these GTC contain a loophole, this shall not affect the validity of the remaining provisions. The invalid or unenforceable provision shall be replaced or the loophole filled by an appropriate provision which, as far as legally possible, comes closest to what the contracting parties intended or would have intended according to the meaning and purpose of the contract if they had considered the point.  

15.3.                The seller reserves the right to amend or supplement these GTC at any time with effect for the future, in particular if this becomes necessary due to a change in the legal situation, supreme court rulings or changed market conditions and does not unreasonably disadvantage the customer. The customer shall be informed of significant changes in an appropriate manner (e.g. by e-mail or by a notice in the online store). If the customer does not object to the amended GTC within a reasonable period after receipt of the notification of amendment, the amended GTC shall be deemed to have been accepted. The seller shall specifically point out this consequence to the customer in the notification of change.